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By Jon Marks
This has been a tough two years for media across the globe! According
to Advertising Age, the current recession has caused the worst
advertising slump since World War II, and although the overall economy
has picked up in fits and starts this year, the slump is by no means
over.
So what does this mean for gay and lesbian media? After
all, it’s almost a golden rule in advertising that when times get
tough, advertisers pull back to what they know is safe, and
niche-oriented media such as those targeting the gay and lesbian
consumer is one of the first advertising budgets cut.
But this time around, it seems a different path has been taken.
There has already been a fundamental shift in how companies approach marketing and ad placements in the past few years. The
concept of “Permission Marketing” described by Seth Godin in his book
of the same name three years ago touched on a practice that was gaining
momentum even before this recent economic downturn.
The idea and fundamental shift is true "One on One Marketing" - i.e., to speak directly to a consumer and deliver a message that is specifically relevant to him or her. One on One Marketing is not a new concept… it’s how people have done business for hundreds of years, but during the 20th century, there was an increasing shift to mass production and mass
consumption, and advertising followed along, reaching consumers by the
millions. Television became the medium of choice.
While
“mass media” was the correct path for many advertisers, the alternative
to reach individual consumers was Direct Mail marketing, which is
really the predecessor to today’s One on One Marketing on the Internet. Advertisers
were able to purchase mailing lists from magazines and mail-order
retailers and, based on key zip codes, select demographics that were
otherwise reachable only by a door-to-door sales person.
Today, the Internet, combined with the growing strength of cable and satellite television, makes direct One on One Marketing a reality. Advertisers
no longer need to spend millions of dollars trying to send a generic
message to millions of consumers at one time. Now, they can tailor
their message to a specific demographic, spending less and ensuring a
higher return rate on their advertising investment.
This shift was already underway, but it took the recent advertising downturn to help bring One on One Marketing to the forefront. As
advertisers around the world scaled back and became smarter about how
they spent available funds, it opened the possibility of testing new
opportunities in Internet marketing. Many
discovered one of the gems hidden in the recent Dot.com rise and fall…
marketing to a specific niche market or affinity group online.
Although we know of the Dot.com failures, what we don’t hear as much about are the true Dot.com success stories. In
the gay and lesbian marketplace, there are a wide variety of Internet
sites that have a very strong sense of online community. These “community sites” speak to the gay and lesbian consumer as never before. Since
gays and lesbians are a diverse group with widely varying interests,
these sites have successfully reached out to them and created a loyal
following that can range from 1,000 to tens of thousands of members
online.
The
demographics these sites pursue are quite varied: Some sites are
focused geographically, bringing together gays and lesbians in the same
neighborhood who might never have met had it not been for membership in
an online community. Other sites are
focused on interests, such as sports, travel, entertainment and more.
Sites such as ProudParenting.com help to bring parents of similar
interests and backgrounds together for the first time. In addition, this site offers quality news, content and resources that are specific to the gay and lesbian parenting community. It
may not be a large community in comparison to the millions watching
“Friends” on a Thursday night, but it becomes an effective media buy
because it reaches specific demographics. There is no waste.
Working with the site owner or utilizing a media placement site such as GayMediaExpress.com (http://www.gaymediaexpress.com), an advertiser is now able to reach gay and lesbian consumers with banner advertising, site sponsorship and direct e-mail. The
privacy of the site’s members is never compromised, as the site owner
himself, not the advertiser, delivers this message to his membership.
So
if the advertiser is a travel company organizing a white water rafting
trip in California, this advertiser is now able to reach potential
adventure travelers living in the west coast, male or female, within a
specific age range. Working with the right sites, the advertiser can even custom-target adventure travelers instead of just all vacation travelers as a whole. If
the advertiser is a gay hotel in Miami, this advertiser can now reach
potential hotel guests by advertising directly on the sites that a gay
and lesbian consumer would use to locate his or her hotel room. The
examples and opportunities are endless, especially considering that
every month new consumers gain Internet access (currently estimated at
two million per month and increasing).
As
Internet communities continue to grow, advertisers are educating
themselves about how to better position their companies to reach the
key demographics of online communities and more effectively advertise
with smaller budgets. Advertisers
who can reach a higher percentage of their key consumer demographic at
the lowest cost will have a distinct advantage over those who are still
spending large sums and hoping to catch a few potential new customers. Which advertiser do you want to be?
© Jon Marks, All Rights Reserved
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| SideBar 1: Crest Whitestrips Targeted Campaign |
When
the ad agency representing Crest Whitestrips had to reach large numbers
of a specific target demographic - gay male consumers residing in
Canada – they faced a dilemma. No gay and lesbian direct mail lists were available for rent. A new gay and lesbian cable television channel had recently launched in Canada, but its viewership was only around 20,000. Local
gay and lesbian print in Canada was the next logical choice for
reaching the target segment, but it was decided that these publications
were inappropriate for the brand.
A few years ago, this dilemma would have proved much more challenging. However,
technology and GayMediaExpress.com enabled the ad agency to put
together an effective target-marketing plan that reached hundreds of
thousands of gay male consumers from Vancouver to Toronto and from
Ottawa to Montreal! Working with 365Gay.com,
Direction Gay Quebec, GayCanada.com, GayCrawler.com, GayVancouver.net
and GayWired.com, the ad agency put the Crest Whitestrips brand in
front of a of gay Canadian males in ways that were both fun and
informative.
The ads for the gay market were distinct from those used in the general market and other market segments. The
gay ads featured well-built, attractive men and appeared on washroom
posters in gay-popular bars, restaurants and health clubs in Toronto,
Montreal and Vancouver.
A
television commercial that reflected the “workout” concept was
scheduled to air on Canada’s gay cable channel, Pridevision TV, as well
as at the Toronto, Vancouver and Montreal GLBT film festivals, which
Crest Whitestrips sponsored. In addition, the brand sponsored the pride festivals in Toronto and Vancouver.
Several special promotions also made the Crest Whitestrips campaign stand out. The
Smile Team, a group of handsome, hunky men with great smiles, appeared
at pride and film festivals and in local popular bars and fitness clubs
in Toronto, Vancouver and Montreal during the summer.
An
especially fun aspect of the campaign, according to Matt Skallerud, of
GayMediaExpress.com, was an online contest that gave everyone an
opportunity to vote, each week, for a Canadian man with a beautiful
white smile.
"The "Reveal Your Whiter Smile Contest" gave this campaign a unique twist," Skallerud said. "Gay men love to look at handsome men. In
this contest, they got to look at 9 new, adorable smiling men every
week, and were able to vote for the best smile while having the
opportunity to win a box of Whitestrips and $500. How great is that?”
The
contest began in mid-June, according to Skallerud, and has been
publicized on the five sites where Crest Whitestrips was advertised.
Skallerud also said “it would be great if the gay community lets Crest
know how much they appreciate the campaign and Crest Whitestrips
recognizing the importance of the gay market.”
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| SideBar 2: The Importance of Targeting |
With
direct response as an objective, targeting can make all the difference
in the world. The Internet is more precise and effective at targeting
than with any other medium.
Consider
a case study from telecommunications firm SBC, for their DSL
(broadband) product. SBC’s agency, RappDigital in Dallas, was
contracted to help SBC to acquire new customers for its DSL IP access
franchise. Rather than rely on standardized communications techniques,
RappDigital tailored an online ad campaign to reach three key customer
segments, which according to a Forrester Segmentation study, accounted
for 32% of the overall population but 61% of broadband “intenders”.
By
targeting the most likely prospects, the online campaign results were
twice as effective as a non-targeted effort, which did not rely on
Forrester’s segmentation data. The targeted campaign delivered 277
million impressions and resulted in:
Ø A click-through rate of 1.1% for GIF 89s (nearly 4 X industry average of 0.3%)
Ø A click-through rate of 4.8% for Enliven banners
Data
from Forrester Research also supports the link between targeting and
click-through, and delivering the right message to the right person at
the right time. According to Forrester, the most likely factor to cause
a click-through is when the consumer is in the process of shopping for
a particular product, with 60.3% of respondents saying they are
“likely” to click in this situation.
In
general, the most valuable use of Internet marketing is to go directly
after your heaviest users. The key is in knowing who they are and being
able to reach them through precise targeting. The web fits these two
criteria since it has measurement capabilities that allow you to
identify your heavy user groups, and it’s also a highly targeted medium.
Source: Forbes.com Online Advertising Update – March 2002 |
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